We understand changes occur and there are times you need to cancel.
Did you also know you can decrease your donation? Every 1 GBP plants 2.5 trees, so please consider going down on the amount before canceling out completely.
For all monthly donations set up in October 2019 or after, you can now cancel by logging into your account on TreeSisters website. All active donors will have an account.
If your donation is older please write to email@example.com as we will need to manually cancel it out in the older payment systems.
Log into your account on www.treesister.org. You can find it by clicking the My Account link in the top right corner.
You will see this menu on the left:
Your Recurring page will show your monthly donations. It will look like this:
Click on the monthly donation you want to cancel. You will see a page that looks like this (this example is a Paypal account).
Click on CANCEL PAYMENTS and your donation is cancelled.
Thank you so much for being a donor, we could not do this without you!
Paypal donors can also cancel directly from their Paypal account.
Please write to us at firstname.lastname@example.org if you are cancelling your own Paypal donation no matter when it started as we need to make a manual cancellation in the newer system.
Please log into your own Paypal account. In the right hand corner click on Profile. It will look like this:
Go to your Settings and Profile and from there click on My Money. Which looks like this:
Once on the My Money page scroll down until you see Automatic Payments. There will be a button that says Manage Automatic Payments. Click on that. It leads you to another page that looks like this.
Below this you will see a list of any automated payments that you have set up. Scroll down and look for the one titled TreeSisters. Once there click on it. A new page opens up and you will see a Cancel button on the top left. Click on Cancel and the account gets cancelled.